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You have Microsoft Office 2007. Your client has a previous Office software version. How can the two of you share documents? Download the free Microsoft Office Compatibility Pack.

When Microsoft created Office 2007, they “added new file formats to Microsoft Office Word, Excel, and PowerPoint 2007 to reduce file size, improve security and reliability, and enhance integration with external sources.” With Office 2007, your Word document is named in the format “MyDocument.docx.” (Note the “x” in the file extension.) In previous Office versions, the file name would be “MyDocument.doc.” Without the help of the Compatibility Pack, users of older Office versions are not able to open documents created in this new file format.

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