Email Support
Email Setup Instructions
Multiple email addresses are included with your web hosting plan. To check and use these email accounts, you will need to know the following information:
- The name of your domain (ex: mydomain.com)
- Usernames for your email addresses (ex: jsmith)
- Passwords for your email addresses
Please contact support@netdrafter.com if you do not have this information.
Checking Your Email
There are two main options for checking your email. The first option is checking your email online via a web interface (similar to what is offered by AOL, Hotmail, Gmail and Yahoo). To access the login page, visit http://webmail.mydomain.com (replace 'mydomain' with the name of your domain) with any web browser and enter your email username and password. This method lets you check your email anywhere there is a connection to the Internet.
Additionally, you can check your email by using an email program. Using this method means that a program downloads your mail from a server and copies it to your local hard drive. The benefit of checking your email this way is that it frees your web account space (from storing email messages) and you can read downloaded email even when you're not connected to the Internet. Netdrafter recommends using Microsoft Outlook or Microsoft Outlook Express and provides support related to checking your email this way.
Other (unsupported) programs that can be used to check your email are:
Email Setup
Before you begin setup, please determine what version of Outlook you are using. To do this, open your Outlook program and click the Help menu in the toolbar. Choose About Microsoft Outlook. A window will open with information about the version you are using. Please follow the directions related to your product below.
View Related Graphics: Microsoft Outlook Help Screen | Microsoft Outlook Express Help Screen
Note: Some Internet Service Providers require an extra step in setting up your email. If you use People PC, MSN, EarthLink, Verio, Comcast/ATTBI, Verizon, or Cox to connect to the Internet, please use the additional Specific Internet Provider Directions provided below.
Microsoft Outlook Setup
- Launch the Outlook program
- On the main toolbar, select the menu labeled Tools
- Select E-mail Accounts
- In the E-mail Accounts dialog box, select Add a new e-mail account and click Next
- Under Server Type, select POP3 and click Next
- In the Internet E-mail Settings dialog box, enter the following information:
Under User Information:
- Your Name: your name (ex: John Smith)
- Email Address: full email address (ex: jsmith@mydomain.com)
Under Logon Information:
- User Name: full email address
(ex: jsmith@mydomain.com)
- Password: email password
Under Server Information:
- Incoming mail server (POP3): mail.mydomain.com
- Outgoing mail server (SMTP): mail.mydomain.com
View Related Graphic: Microsoft Outlook Setup
You have the option of having Outlook remember your password by leaving the Remember password box checked. While this means you will not have to enter your password each time you check your email, it also means that the account is vulnerable to anyone who has access to your computer.
Do not select the Log on using Secure Password Authentication (SPA) check box.
- Click More Settings and select the Outgoing Server tab.
- Check the My outgoing server (SMTP) requires authentication box and click OK
- Select Next in the Internet E-mail Settings dialog box
- Click Finish to complete the email account setup
Microsoft Outlook Express Setup
- Launch the Outlook program
- On the main toolbar, select the menu labeled Tools
- Select Accounts
- Click the Add button on the right side of the window and select Mail…
View Related Graphic: Microsoft Outlook Express Setup
- Under display name, enter your name (ex: John Smith) and click the Next button
- Under email address, enter your full email address (ex: jsmith@mydomain.com) and click Next
- In the incoming mail field, enter: mail.mydomain.com
- In the outgoing mail field, enter: mail.mydomain.com and click Next
- Under account name, enter your full email address (ex:
jsmith@mydomain.com)
- In the password field, enter your email password
You have the option of having Outlook remember your password by leaving the Remember password box checked. While this means you will not have to enter your password each time you check your email, it also means that the account is vulnerable to anyone who has access to your computer.
Do not select the Log on using Secure Password Authentication (SPA) check box.
- Click Next and then click Finish
- You should now see the account you created in the Mail account list. Double click on the account name and click on the Servers tab
- Check the My server requires authentication box and click OK
- Click Close to complete the email account setup
Specific Internet Provider Directions
If you use People PC, MSN, EarthLink, Verio, Comcast/ATTBI, Verizon, or Cox to connect to the Internet, you will need to complete these additional steps to correctly set up your email.
Additional Microsoft Outlook Setup
- In Outlook, select the Tools menu and choose E-mail Accounts
- Click Next to View or change existing e-mail accounts
- Double click on your account name.
- Change the outgoing mail server field to the address supplied by your Internet Service Provider.
(ex: Earthlink's outgoing mail server address is: smptauth.earthlink.net. Comcast's outgoing mail server address is: smtp.comcast.net. Verizon's outgoing mail server address is: outgoing.verizon.net.)
- Click the More Settings button
- Select the Outgoing Server tab and select the Log on using option.
- Enter the Account name and password supplied by your Internet Service Provider.
View Related Graphic: Microsoft Outlook Outgoing Server
Additional Microsoft Outlook Express Setup
- In Outlook Express, select the Tools menu and choose Accounts
- In the Mail tab, double click on your account name and select the Servers tab
- Change the Outgoing mail field to the address supplied by your Internet Service Provider.
(ex: Earthlink's outgoing mail server address is: smptauth.earthlink.net)
- Under Outgoing Mail Server, click the Settings button
- Select Log on using and enter the Account name and password supplied by your Internet Service Provider.
View Related Graphic: Microsoft Outlook Express Outgoing Server
Netdrafter, LLC headquartered in the United States, Loudoun County, Washington Metropolitan area, Ashburn/Sterling, Virginia, is a licensed, insured, and certified woman owned business. Complete Web Site Services - Design/Redesign, Web Applications, Web Development, Web Coding, Web Programming, Shopping Carts, E-Commerce, Content Management Systems (CMS), Database Development and Customization, Event Calendars/Event Registration, Security, Email Marketing, Online Marketing, Search Engine Optimization (SEO), Content Development, Content Optimization, Copywriting/Editing, Blog Customization, Blog Writing, Newsletters, Brochures, Graphic Design, Web and Print Media.
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Email Password Change
You can change your password (and configure other email options) by logging on to: http://mailboxes.mydomain.com (replace 'mydomain' with the name of your domain). Please note that when you change your password it will take anywhere from 15 minutes to 2 hours to take effect.
Email Password Lookup
If you have forgotten your password, please email support@netdrafter.com. We can reset it for you.
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