Support - Netdrafter: Architects of the Web

Support

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Contact

Support Process

The purpose of our support department is to:

update and provide maintenance for existing projects and systems,
help customers solve problems and answer questions, both with our assistance and on their own,
and educate customers on best web and technology related practices.

Our support resources include:

Online Ticketing System
(Use Support Form)
Online Support Blog and FAQ
Project specific documentation (included with Design, Redesign, and Programming projects.)
Product specific documentation (included with software implementations, ex: Content Management Systems, Blogs, etc.)

Customer Support Path

Self Help | Assisted Help | Assisted Help Alternative | Prospective Customers

#1 - SELF HELP
For immediate answers, check our online Support Blog and the documentation we provided at the conclusion of your project or after a software installation.

#2 - ASSISTED HELP: ONLINE TICKETING SYSTEM
Can't find the answer in our self help resources? Submit your question or maintenance request to us via our Online Ticketing System.

This system is intended for existing customers. Prospective customers can use our general contact form in the Contact area of our web site.
When using the Ticketing System, please be sure to include:
- your full name and email address on file (so we can properly route your issue),
- the specific web page address related to the issue (if applicable),
- and full details of the problem (rather than sending a message to "call you" for the details).

Why use the Online Ticketing System?
We've setup this special system so we can best track account details and quickly respond to support requests in an intelligent manner. When a support request comes in with the proper information, the system automatically assigns a company representative to respond. The system is smart enough to determine who the ticket should be assigned to by the customer account, customer type, type of request, and/or urgency of request. This allows us to efficiently respond to requests as well as track them and store them to create a support history for each customer. We use this system to track everything associated with your project. If you use an alternative support method, we have to manually enter your request and assign a representative, taking time away from addressing your issue. Help us resolve your issue as quickly as possible by using our online support tool.

Also See: Netdrafter uses Salesforce.com: A Winning CRM Solution

#3 - ASSISTED HELP: ALTERNATIVE
Alternatively, you can email us at support@netdrafter.com, leave a voicemail message at 703.999.4602, or send us postal mail. These methods are less efficient and therefore have a longer turnaround time than with our Online Ticketing System.

Prospective Customer Support Procedure

After reviewing our web site, pricing (or project estimation tool), and related information prospective customers can:

complete our general contact form in the Contact area of our web site,
connect with us via social networking methods (like Facebook and LinkedIn),
send us an email at info@netdrafter.com,
or leave us a voicemail at 703.999.4602.

Netdrafter, LLC headquartered in the United States, Loudoun County, Washington Metropolitan area, Ashburn/Sterling, Virginia, is a licensed, insured, and certified woman owned business. Complete Web Site Services - Design/Redesign, Web Applications, Web Development, Web Coding, Web Programming, Shopping Carts, E-Commerce, Content Management Systems (CMS), Database Development and Customization, Event Calendars/Event Registration, Security, Email Marketing, Online Marketing, Search Engine Optimization (SEO), Content Development, Content Optimization, Copywriting/Editing, Blog Customization, Blog Writing, Newsletters, Brochures, Graphic Design, Web and Print Media.

Monday through Friday, 8:00 AM - 5:00 PM EST, Excluding Federal Government holidays.

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